Frequently Asked Question

When I enter my ID it says it is "Invalid"
Last Updated 5 years ago

The most common error is mistaking a number 1 for the lower case let l (el).

Device ID's are randomly generated as part of the initialization and encryption process when a Recon Sentinel is initialized for the first time. We realize that the screen can make certain numbers and letters look similar (1 and l, 0 and O, etc). We have created a graphic to assist with this, so you can see how any characters on the screen equate to the proper alphanumeric characters. We apologize for this, but the device id process is integral to the Recon Sentinels security. Please see the graphic below:

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