Frequently Asked Question

What does the message on the display : Active Defense CM Running mean
Last Updated 5 years ago

Active Defense CM Running means that a problem was found on the network and was blocked.
You should go to the app and check the status screen to see if it was a new device found or something else. You would have probably received an e mail about this also.
If it is a new known device, then you can go to online or offline screen and look for blocked devices. When you scroll through the list there will be a large black button that says unblock, if this device is yours and it either was added or came online after the scan was completed , then you can click unblock and trusted and it will have access to the internet.

Please Wait!

Please wait... it will take a second!